We appreciate that during times like these, it may seem a little scary to have hair extensions, get your hair colour or simply get a quick cut which is why we've instilled a detailed COVID-19 compliant working policy to allow you and our staff to feel safe when visiting our salon in Buckhurst Hill, Essex.

We've taken advice from multiple professional hairdressing bodies as well as abiding by official government guidelines and workplace suggestions to ensure we are up to date with everything from PPE to social distancing.

Below, we have listed our policy in full so give you further peace of mind. It might look a little and over the time but we really are keen to show you just how seriously we are taking the COVID-19 compliancy rules.



We have undertaken a thorough review of our salon and services 

We have rearranged the salon space to adhere to social distancing guidelines 

Every surface will be cleaned regularly and wiped with the appropriate sanitiser between each appointment 

All items of equipment will be disinfected before and after every service 

Disposable gowns and towels will be used at all times 

We will ensure adequate ventilation throughout the salon with doors and windows open where possible 



All team members are trained to care for our customers in a safe, hygienic and professional manner 

We have agreed social distancing for our team in communal staff areas 

Staff have been briefed to not attend the salon if they have a temperature,

or are feeling unwell or if any person in their household is unwell or is self-isolating 



We have reviewed our service menu and removed any that we feel

will be unsafe at this time 

 Our team will wear gloves, masks and aprons on the salon floor and all team members

will wash their hands before and after every client interaction 

PPE will be replaced after every client 

New clients can have a virtual consultation to assess their service need

 and ensure the right appointment time is allocated 

In-salon consultations will be done at the styling station and via the mirror

to minimise face-to-face interaction 


We will not be accepting walk-ins, you must pre-book 

We will stagger customer appointment times

We will greet you warmly but without a handshake or a hug 

Hand sanitiser must be used on entry to the salon 

Clients must minimise what they bring as you will be asked to keep all belongings with you 

We ask that clients attend their appointments alone 

We ask that you pay using card or cashless means where possible 

You will be escorted to your stylists’ section ASAP to avoid congestion in the waiting area


Arrive at the time agreed to maximise social distancing 

To wear the face mask that can be provided by us as you enter the salon 

Wash your hands or use hand sanitisers before and after each service 

Contact us and re-arrange your appointment, at no additional cost, if you have a

temperature, or are feeling unwell; or if any person in your household is

unwell or is self-isolating 

Do not come to the salon if you or anyone you live with is unwell or self-isolating 

We are happy to discuss any of your individual concerns, please feel free to call

the salon or speak with a member of the team 

As Marla Hair, we  reserve the right to amend or adjust these guidelines based

on government policy and new research to protect the safety of all our staff and clients